Refund policy

At 360 Express Auto, customer satisfaction is important. Please inspect your order immediately upon delivery and before installation.

In some cases, damage can occur during installation by a tire shop or installer. For this reason, all products must be fully inspected before mounting, balancing, or installation begins.

If your order is incomplete, damaged, or there is any issue, you must contact us within 48 hours of delivery.

RETURNS WITHIN 14 DAYS

If you are not satisfied for any reason, eligible products may be returned within 14 days of delivery for a full refund minus original shipping charges, return shipping costs, and a 15% restocking fee.

Customers are responsible for:

  • Return shipping
  • Full insurance coverage on the shipment
  • Safe packaging
  • All carrier fees

All returns must be authorized in advance by our customer service team before being shipped back.

Unauthorized returns may be refused.

REFUND ELIGIBILITY REQUIREMENTS

To qualify for a refund, all of the following conditions must be met:

1) NEW RESALEABLE CONDITION

The product must be returned in new, unused, resaleable condition exactly as delivered. This includes:

  • All original packaging
  • Center caps
  • Lug nuts
  • Hardware
  • Accessories
  • Inserts
  • Original boxes
  • Protective foam and wrap

Products that show any of the following are not eligible for refund:

  • Scratches
  • Curb rash
  • Tool marks
  • Mounting marks
  • Balancing marks
  • Installer damage
  • Improper repackaging

2) PACKAGING REQUIREMENTS

Returned products must be packaged carefully to prevent shipping damage.

Cardboard must never directly touch the face of any wheel, as this may scratch or damage the finish.

Please ensure:

  • Face protection is in place
  • Foam or protective wrap is used
  • Accessories are secured inside the box
  • Wheels cannot move during transit
  • Shipment is insured for full value

If an item is returned damaged due to poor packaging, no refund will be issued, and the customer will be responsible for all shipping charges.

3) NO MOUNTED OR INSTALLED PRODUCTS

The product must not have had a tire mounted, been test driven, installed, or used in any way.

IMPORTANT WHEEL FITMENT RULE

Before mounting tires, your installer should:

  • Test fit one wheel on the front
  • Test fit one wheel on the rear
  • Rotate the wheel 360°
  • Confirm brake, suspension, and fender clearance

This must be done before tire mounting.

Once a tire has been mounted, the wheel is no longer returnable. Mounted wheels are automatically considered used.

EXCHANGES

Exchanges are permitted within 30 days of delivery.

Customers are responsible for:

  • Return shipping
  • Shipping insurance
  • Replacement shipping charges
  • Any applicable price differences
  • Restocking fees if applicable

NO RETURNS AFTER 30 DAYS

No refunds, exchanges, store credits, or warranty processing will be issued after 30 days from delivery.

FINAL PROTECTION CLAUSE

We reserve the right to deny any return that does not meet the above conditions. This includes items that are:

  • Mounted
  • Used
  • Damaged
  • Missing packaging
  • Returned late
  • Improperly packaged